Privacy Policy

Introduction

A1 Quality Carpet Cleaning ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our carpet cleaning services. By using our services, you consent to the data practices described in this policy.

Information We Collect

We collect several types of information to provide and improve our carpet cleaning services:

Personal Information

• Name (first and last name)
• Email address
• Phone number
• Property address and service location
• Service preferences and special requirements
• Payment information (processed securely through third-party payment processors)

Usage Data

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or source
• Device information and operating system

Service Information

• Service history and appointment details
• Customer preferences and feedback
• Before and after photos (with your permission)
• Communication records and service notes

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To schedule appointments, provide carpet cleaning services, and manage your service requests
• Communication: To send appointment confirmations, service reminders, and respond to your inquiries
• Payment Processing: To process payments for services rendered
• Service Improvement: To understand customer needs and improve our cleaning services
• Marketing: To send promotional offers, special discounts, and service updates (only with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

Data Sharing and Disclosure

We respect your privacy and limit data sharing. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our business operations (e.g., payment processors, scheduling software)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, sale, or transfer of business assets
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your data:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• SMS Opt-Out: Reply "STOP" to any text message to stop receiving SMS communications

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: