SMS Terms and Conditions

SMS Program Overview

By opting in to receive SMS messages from A1 Quality Carpet Cleaning, you agree to receive text messages related to service updates, appointment reminders, promotional offers, and other communications about our carpet cleaning services. These SMS Terms and Conditions ("Terms") govern your use of our SMS messaging program.

Consent to Receive Messages

By providing your mobile phone number and opting in, you expressly consent to receive:

• Appointment confirmations and reminders
• Service updates and notifications
• Special promotions and discount offers
• Customer satisfaction surveys
• General information about our carpet cleaning services

Your consent to receive SMS messages is not required as a condition of purchasing any goods or services from A1 Quality Carpet Cleaning.

Message Frequency

Message frequency varies depending on your service activity and opt-in preferences. You may receive up to 4-6 messages per month for appointment reminders and service updates. Promotional messages may be sent periodically but will not exceed 2 messages per week. Actual message frequency may be higher or lower based on your service needs and preferences.

Message and Data Rates

Message and data rates may apply based on your mobile carrier's plan. You are responsible for any charges incurred from your mobile carrier for receiving SMS messages. Please contact your mobile carrier for information about your text messaging plan and applicable rates.

How to Opt Out

You can opt out of receiving SMS messages at any time by using one of the following methods:

• Text "STOP": Reply "STOP" to any SMS message you receive from us. You will receive a confirmation message that you have been unsubscribed.
• Call Us: Contact us at (314) 581-4612 and request to be removed from our SMS list.

After opting out, you will no longer receive SMS messages from us, except for essential service-related messages (such as confirmation of your opt-out request). You may opt back in at any time by following the opt-in process on our website.

Help and Support

For assistance with our SMS program, you can:

• Reply "HELP" to any SMS message to receive help information
• Call us at (314) 581-4612 during business hours (Monday - Friday, 8:00 AM - 6:00 PM)
• Visit our website for more information

Supported Carriers

Our SMS program is available for the following mobile carriers:

AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, Cricket Wireless, MetroPCS, U.S. Cellular, Virgin Mobile, and other major carriers. Please check with your carrier for compatibility.

Privacy and Data Protection

Your mobile phone number and related information will be used solely for the purposes described in these Terms and our Privacy Policy.

Disclaimer and Limitations

Please note the following limitations of our SMS program:

• Carrier Delays: We are not responsible for delays or failures in message delivery due to your mobile carrier or network issues.
• Accuracy: While we strive for accuracy, we are not liable for errors in message content or timing.
• Service Changes: We reserve the right to modify or discontinue our SMS program at any time with or without notice.
• Emergency Communications: SMS messages should not be used for emergency communications. For urgent service needs, please call us directly.

Changes to These Terms

We may update these SMS Terms and Conditions from time to time. We will notify you of material changes by sending an SMS message or posting the updated terms on our website. Your continued participation in our SMS program after such changes constitutes your acceptance of the updated terms.

Governing Law

These Terms are governed by the laws of the State of Missouri and applicable federal laws, including the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act.

Contact Information

If you have questions about our SMS program or these Terms, please contact us:

For immediate assistance or to opt out of SMS messages, reply "STOP" to any message or call (314) 581-4612.